What is my Citadel? How does it work?
my Citadel is a simple and secure mechanism to transfer money online. my Citadel Wallet is a personal web-based cash account that can be instantly funded and your customers then can immediately use the funds to make purchases on your site. myCitadel Wallet can be funded directly from a bank account (via online banking or other methods), credit or debit card (VISA, MasterCard), Electronic Funds Transfer (Electronic Cheques) and other methods available in many countries using local currencies.

What’s included in my Citadel?
my Citadel is an easy, secure, recognized and flexible one-stop online payments solution. Here is what you get when you signup for your new merchant account:

  • No signup fees and no monthly minimums
  • Immediate account activation - start processing today
  • Multiple integration options to fit your requirements.
  • Variety of payment mechanisms for your customers:
    • Instant Online bank transfers - funds are available for use as soon as a bank transfer is complete
    • Standard (bank wire) and electronic bank transfers
    • MasterCard and Visa credit/debit cards
    • Payments supported in many countries using local currencies
    • Seamless currency conversion (if required)
  • Industry-leading security and customer protection
    • Undergoes daily security scans and is HackerSafe certified
    • Compliant with strict Payment Card Industry (PCI) Data Security standards
    • Regulated by the Financial Services Authority in the UK
  • All Reporting capabilities you need
  • Competitive Rates provide for a low-cost solution
  • 24/7 support for you and your customers

Do my customers need a my Citadel account?
Yes. Customers do need to apply for a myCitadel account before then can pay you. If they do not have an account they can easily get one by visiting www.myCitadel.com or (if redirect integration option is used) they can signup and fund their account during the checkout process.

Can I use my Citadel to send money to my remote partners or employees?
Yes. You can send money to your remote partners or employees even if they don’t have a my Citadel account. All you need is their email address. Once you’ve submitted funds, we will send a notification to the specified email address about the pending money transfer along with instructions on how to signup for the myCitadel account if the recipient doesn’t already have one. You can cancel the transfer at any time before the funds were accepted by a recipient. A recipient also has the right to reject the transfer. If that happens, funds will be returned to your account. You will need to login into your myCitadel merchant account to be able to submit such payments.

Join myCitadel Today!

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